GLEN TELEPHONE COMPANY
Including the following Central Offices
GLEN TELEPHONE COMPANY
6 CHURCH STREET JOHNSTOWN, N.Y.
Use the Telephone to Report Forest Fires
The State Conservation Commision maintains a force of men to fight forest fires, but the help of every person who goes into the forest for business, or pleasure, is needed to make work of these men effective.
If you discover a forest fire report it at once to the nearest forest ranger.
Do not throw lighted matches, cigars or cigarettes where they may start forest fires.
Do not leave your camp fire until you are absolutely sure it is out.
Exercise the same care with fire in the forest that you would take in your own home. The law requires it.
Forest Rangers are Located at:
For the Information of Telephone Users
This Directory is the property of the Glen Telephone Company. It is furnished free of cost to subscribers and must be surrendered or destroyed at the next subsequent edition.
Many telephone numbers are changed and new numbers listed in every issue of this directory. It is in the subscriber's interest as well as the Telephone Company's that all old directories are destroyed, as the use of obsolete telephone books results in wrong number calls, which are an annoyance both to subscribers and to the Company.
The Company assumes no liability for damage arising from errors or omissions in the making up or printing of the Directory, nor can it guarantee the permanency of telephone numbers assigned or to be assigned. Subscribers are, therefore, advised not to pring telephone numbers on stationery, etc., but to use the phrase "Telephone Connection."
HOW TO USE THE TELEPHONE
Speak directly into the mouthpiece with your lips close to it.
Obtain telephone numbers from the Telephone Directories. Calling numbers from memory, or taking them from cards, letter heads, etc., often results in wrong number connections and delays.
If the number is not found in the Directory, call "INFORMATION." Calls for "INFORMATION" are free of chare.
When giving a number to the operator, state (1) the name of the central office wanted, (2) each figure of the telephone number, and (3) the party line letter, if there is one. Numbers which are even hundreds or even thousands should be given as such instead of each figure being given separately.
After giving the number, listen to the operator as she repeats it. If she repeats the number correctly, say "Yes" or "Right." If she does not repeat the number correctly, say "No," and give the number again.
After calling the number, remain with the receiver at your ear until the called number answers or until you receive a definite report.
When the called number answers, announce first the name of the person to whom you wish to talk and then your own name or the name of your firm.
Answer telephone calls promptly in order to avoid a report of "don't answer" being given.
When answering calls, announce your name or the name of your firm.
To call back the operator, move the receiver hook up and down slowly.
If your telephone is equipped with a bell crank, hold the receiver hook down and give One short ring.
Do not hang up the receiver until you are ready for the operator to take down the connection.
If your telephone is equipped with a bell crank, hang up the receiver when you are ready for the operator to disconnect and then ive one short ring.
When you are not using the telephone see that the receiver is on the hook large end down.
INQUIRIES AND CRITICISMS OF SERVICE
Operators are required to be courteous in their dealings with subscribers but are not expected to engage in conversation beyond that necessary to complete connections.
To make inquiries concerning contracts, bills for service, adjustment of accounts, directory listings, etc., call or write to the nearest Local Office of the Company.
The Company values the prompt reporting of faulty service. Criticisms of the service should always be made by telephone rather than in writing. Ask the operator for "Chief Operator," using another telephone if necessary.
The above classes of telephone calls are free of charge.
CLASSES OF TELEPHONE CALLS
There are three broad classes of telephone calls, vis.:
A Local Call is one to any telephone located within the same local service area.
A Two-Number Toll Call is one made by number for a telephone located outside the local service area and at a point to which there is a Two-Number Toll Rate. Charge is made if connection is completed with the number called, the time for which the charge is made beginning when the number called first answers. More rapid service can be given, and in general a lower rate charged, on Two-Number Toll Calls than on Particular-Person Toll Calls.
A Particular-Person Toll Call is one made by name for a person reached, through a telephone which is located outside the local service area and at a point to which there is a Particular Person Toll Rate. Charge is made if connection is completed with the Particular Person called (or with the number called, if the calling subscriber has indicated that he is willing to talk with "anyone" at the called station), the time for which the charge is made beginning when conversation with the Particular Person (or the number called, if it is a call for "anyone") first starts.
REGULATIONS GOVERNING LOCAL CALLS
Local calls should be made by number except on certain emergency calls, as hereinafter shown.
Telephones are rented for the use of the subscriber, his family and employees. Messages sent by others or for their benefit may be regarded as toll messages and charged to the subscriber accordingly. The duration of a local message is limited to five minutes. The Telephone Company reserved the right to charge toll for excess time.
Messenger service will not be arranged for by the Telephone Company for local calls for the purpose of calling to a given telephone persons having no telephone. It is sometimes possible for calling subscribers to arrange for messenger service through a telephone located in the district called. Where such service is desired the calling party should notify "Information".
If there is a pay station in the neighborhood or a station of subscriber who is known to Information as one willing to act as a messenger, the calling party will be so informed by Information. The duty will then rest upon the calling subscriber to make the necessary arrangements with the called station for messenger service and for payment therefor. The Telephone Company assumes no responsibility for the messenger service rendered and will not bill the charges for such service against the calling subscriber's telephone.
Two-number toll calls must be made by number. When a Two-Number Toll connection is desired, remain with the telephone receiver at the ear until the called number answers or until the operator reports. If the call is given to the operator by number it will be handled as a Two Number Call.
Messenger Calls - Messenger service will not be arranged for by the Telephone Company on two-number toll calls for the purpose of calling to a given telephone persons having no telephone connection. On such calls the Particular-Person Rate will be charged. See "Messenger Calls" above.
Collect Calls - The collection of telephone charges from the called station will not be permitted on two-number toll calls, except for calls both the originating and terminating point of which are within the territory of the Glen Telephone Company.
Rates and Charges - Rates to the more important oints to which two-number toll calls may be made, will be found in rate tables in telephone directories. For toll rates to and from subscribers having directory designations other than the points quoted in said rate tables, inquire of toll operator.
To make a Particular-Person toll call or to secure information concerning the rates on such calls, ask for the toll operator. When the toll operator answers, giver her the following details:
Listen for the operator to repeat the details of your call and remain at the telephone until she indicates that you may hang up the receiver.
Messenger Calls - When necessary, a messenger will be sent to the address of the person desired requesting him to come to a telephone, provided the calling subscriber guarantees payment for the messenger service. The exact amount disbursed for messenger service will be charged in addition to the charge for the telephone connection and will be included in the bill for toll service against the calling telephone.
Collect Calls - Upon the request of the calling subscriber, the charges on a particular-person toll call, including messenger charges, will be collected from the called station, if such charges are accepted by the person called. Requests to have the charges collected in this way must be made when the call is given to the toll operator.
Appointment Calls - An appointment to talk at a specified time may be made by notifying the toll operator of the time at which the connection is desired. No extra charge will be made for appointment calls (except for any messenger service which may be involved), but the Company cannot guarantee the completion of the connection at the exact time specified.
Leave Word Calls - If the person desired is not immediately reached at the telephone called, the operator will, at the request of the calling subscriber, leave word (without charge) to have him call when ready to talk. On leave word calls a message will be left at the called station for the person desired to call a particular a particular toll operator; for example: "New York Operator". When the person receiving such a message is ready to talk he should ask the first operator who answers to connect him with the toll operator mentioned in the message.
Rates - For rates other than those in rate tables in telephone directories, inquire of Toll Operator.
Reports - In case there is a delay in completing a call, the toll operator will advise the calling subscriber, at suitable intervals, regarding the cause of the delay.
Request for Charges - If anyone calling from a regular subscriber's station (not a public telephone) wishes to be notified of the amount of the charges on his call, he will save time by so stating at the time he gives his call to the toll operator. The information then given will be the charge for the usual initial period of three minutes. If the request for such information is not made until the completion of the conversation, unavoidable delay may result while the operator obtains the rate and computes the charges.
SUPERVISION OF TOLL CALLS
Supervision of Toll Connections by Private Branch Exchange Attendants interferes with satisfactory service, and therefore attendants should not listen on the line after the connection has been completed.
Calls for the purpose of summoning assistance in case of fire, lawlessness or accident will be given special attention, if at the time the call is made it is indicated that the call is necessitated by an emergency. The call should be given to the operator in such a way that the nature of the emergency is clearly indicated; as, for example, "I want to report a fire," or "I want to get a policeman." Emergency calls made in this manner will be free of charge.
If circumstances compel the calling party to leave the telephone before obtaining a connection with the desired station, the operator should be told of the exact location where help is needed in addition to the nature of the emergency.
Policemen and Firemen will be allowed free local service from any public telephone provided that at the time of passing the call the policeman or fireman gives the operator his badge number and states that the call is made in the performance of his official duties.
IDENTIFICATION OF EMPLOYEES
Every employee of the Telephone Company authorized to inspect, repair or remove the Company's apparatus carries a metal badge showing the Company's name and his own number. Subscribers are earnestly requested to refuse access to their premises to anyone who cannot in this way identify himself.
ATTACHMENTS TO TELEPHONES
Telephone instruments have been designed to produce the best results and are, necessarily, very sensitive and intricate. The various unauthroized devices offered for sale and which are supposed to improve transmission, eliminate noises, destroy germs, supplant the telephone directory, etc., are unnecessary. Many of them get the telephone lines and instruments out of order and the Company, to protect its service, is compelled to remove them.
Subscribers' contracts provide that no instrument or appliance not furnished by the Company shall be attached to or used in connection with its instrument or lines.
PRIVACY OF TELEPHONE SERVICE, ETC.
"A person who wrongfully obtains or attempts to obtain any knowledge of a telegraphic or telephonic message by connivance with a clerk, operator, messenger or other employee of a telegraph or telephone company, or * * * being such clerk, operator, messenger or other employee, willfully divulges to anyone but the persons for whom it was intended the contents or the nature thereof of a telegraphic or telephonic message or dispatch intrusted to him for the transmission or delivery, or of which contents he may in any manner become possessed, * * * is punishable by a fine of not more than one thousand dollars, or by imprisonment for not more than two years, or by both such fine and imprisonment."
Abstract from Section 552 of the Penal Law, Chapter 40 of the Consolidated Laws.
Subscribers using profane or improper language over the telephone lines will be immediately disconnected.
Subscribers on party lines must not take off, or allow to be taken off, their telephone receivers for the purpose of listening to messages being transmitted over the lines by other person. Violations of this rule will result in the removal of the telephone.
On account of the time needed for changing telephone equipment from one location to another, notice in writing should be given at least ten (10) days prior to the time a removal is desired. Such notice should be addressed to the nearest Office.
A large number of removals are required on or about May 1st and Oct. 1st each year. Ample notice, thirty days in advance, if possible, will enable us to remove your telephone equipment so that your service will be practically uninterrupted.
TERMINATION OF CONTRACTS
Telephone charges are based upon one year's service. After a contract has been in force a full year, it may be terminated without cost by giving ten days' notice in writing. Short term rates will apply when contract has not been in force a full year.
SUSPENSION OF SERVICE
Telephone service may be temporarily suspended without cancellation of contract or removal of telephone instruments. Such suspension must be for at least one month. The telephone will be disconnected. A rebate of one-half the monthly rental will be allowed. If a caretaker or watchman is employed or the premises even casually visited by person acting for the owner, it is recommended that telephone service be maintained as the telephone is a very valuable aid in case of fire or accident.
BILLS FOR TELEPHONE SERVICE
Bills for local service will be rendered monthly in accordance with the terms of the contract. Charges for toll and long distance calls (foreign messages) will appear on the same bill, the charges covering a period of one month; but in order to render bills on the first of the month the period will begin and end several days before the end of the calender month.
HOW TO ARRANGE FOR TELEPHONE SERVICE
For the convenience of the public the Telephone Company maintains a business representative at each Central Office whose duties include matters relating to new telephone service, removals, termination of contracts, directory listings, directory advertising, collection of bills, etc.
Special Instructions to those in charge of Premises
where Pay Stations are located
REQUEST TO SEND A MESSENGER
Pay Station Agents, on a request from the "Toll Operator" to send for any person, should endeavor to secure messenger service at as low a figure as possible, and in all cases should notify the "Toll Operator" of the charge, and receiver her approval of the amount before sending the messenger.
The Pay Station Agent should transmit the meesnger's report to the "Toll Operator" as soon as the messenger returns.
PAYMENT FOR MESSENGER SERVICE
The "Toll Operator" will write a credit slip, covering the amount paid for messenger charges, which amount will be paid to the agent by a collector where the public telephone is equipped with a coin box, otherwise the amount will be credited to the agent's account.
Policemen and Firemen will be allowed free local service, provided that at the time the connection is asked for the Policeman or Fireman making the call gives the operator his badge number and states that the call is made in the performance of his official duties.
Pay Station Agents, where no Automatic Pay Box is installed, should collect either cash or pass for every call made from a public telephone, except in the case of calls described under the captions "INQUIREIES AND CRITICISMS OF SERVICE" and "EMERGENCY CALLS" and in the case of local calls made by Policemen and Firemen in accordance with the above regulations. Where an Automatic Pay Box is installed the agent shall make proper change for the calling party and promote in all ways the prepayment of the toll.
Passes issued by the Glen Telephone Company are good only for calls sent over the lines of the Glen Telephone Company.
Passes issued by the New York Telephone Company are good only for calls sent over the lines of that company within the Division indicated on the pass.
Passes issued by the American Telephone & Telegraph Company (Long Distance) will be accepted in payment of tolls to points reached via the lines of that Company. These passes are not good for local or suburban Toll charges or for messenger service.
TELEPHONE DIRECTORY BINDERS
No telephone directory furnished by the Company for use at public stations shall be enclosed in cardboard or other binders which bear advertisements or printed matter not approved by the Company.
Toll Rates for Particular Person and Two-Number Calls
[This is a large table showing rates for calls within the Glen Telephone Companies network, which will not be reproduce herein. The basic rates appear to be 5 cents for local calls in the same village for the first 3 minutes and outside that village, the rates increase up to 40 cents or so depending on the distance. Each additional 3 mins is 5 cents when the initial 3 minute rate is 25 cents or less and each additional 3 mins is 10 cents when the initial rate is 30-40 cents. However, there are a bunch of exceptions to this generalization which makes the rate schedule much more complicated, thus the need for the table!]
Copyright © 2000 The Quad County Coordinators